SHIPPING

All purchases over the value of $300 from our online store qualifies for free shipping worldwide

Billet Performance Products delivers to most Australian and international addresses. 

Billet Performance Products only use couriers with proof of delivery so make sure there will be someone at the address to sign for the item. In the event the nominated courier is unable to deliver due to no one being available to sign and physically receive the parcel a re-delivery fee may apply, this additional cost will be charged to the purchaser.

All risk will pass to the purchaser if arrangements have been made with the courier company to circumvent the Proof of delivery process.

Domestic Shipping – Estimated delivery time is 2 – 7 business days from date of order for free freight, 1 -3 business days for express freight option.

International Shipping – Estimated delivery time is 7 – 10 business days from date of order.

All items on our website are generally in stock but if for any reason the item cannot be sent within 2 working days then you will be notified with options on how to proceed within 1 working day.

Billet Performance Products cannot accept responsibility for delays in delivery due to unforeseen circumstances, including but not limited to natural disaster, transport breakdown or strike.

 

RETURNS & WARRANTIES

CHANGE OF MIND

Any goods being returned due to ‘change of mind’ must be returned within 15 days of receipt of goods. Billet Performance Products reserves the right to charge a restocking fee of not less than 10% of the item value being returned if the original packaging is not in an ‘as new’/saleable condition. Change of mind returns will not be accepted if the item has been fitted to the vehicle or the item is damaged in any way. If the item returned is in a saleable condition, then the value of the product, minus expenses, will be given as store credit or refund. Return freight for change of mind is the responsibility of the customer.

FAULTY / DEFECTIVE PRODUCT

Billet Performance Products warrants its products to be free from defects in material and workmanship under normal use and if properly installed for a period of one year from date of purchase. If found to be defective, it will be replaced or repaired if returned prepaid along with proof of date of purchase. In no event shall Billet Performance Products be liable for special or consequential damages. This warranty is only valid on products purchased from Billet Performance Products Dealers.

If you believe an item is faulty, it will be necessary to return the item to us.  If there is a major fault with the item, you may choose a refund or exchange. If the fault is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time.  If goods have been returned on the basis of being faulty, yet following inspection Billet Performance Products find that no fault exists, the customer will be liable for any freight costs to effect return of the goods to the customer and an inspection fee of up to $25 may be charged.